'We're from out of town; we don't feel welcome here': Customers leave a bad review after their server fails to accommodate their seating demands

Author image for Sienna Varady
Sienna Varady
Jan 5, 2024 12:00 PM EST

Working in customer service is both a blessing and a curse. While it is true that you interact with a variety of individuals throughout the day, you also sort of roll the dice and hope that the people you meet will greet you with a smile and a friendly attitude.

Well, the story below is of a girl who hosted/managed the restaurant she has been working at for the last five years. On that particular night, though, in contrast to other nights, OP encountered one of the worst couples she had ever met. As soon as they entered the restaurant, they started to cause trouble. The couple started it off by refusing to wait for the host to seat them in their designated seats, and it continued until the pair began screaming hysterically in the middle of the restaurant. 

So, if you want to learn more about what happened, check out the story below and let us know what you would have done in the same situation involving such horrible people! And when you're done, don't forget to read the story about the local bar that loses half its clientele after the doorman confiscates a soldier's military ID.

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  • 01
    Rouge de Teae D 7.50 "Gamay, Gomarel, Syah 7sel 44. Cuvée 3t- François "Confidence 2010" (Didinie, Correa, Gol 1.50 વેન્દ્રી 7scd 44_ Domaine de Beau Jolal "They left the worst review, leaving out half the story..."
    via Canva
  • 02
    Had the worst experience I've ever had with a customer last night
    via u/iluvbats
  • 03
    It takes a lot for me to be crying in the walk in at this point but this got me real bad. The worst treatment I've had after ~6 years working in restaurants.
    via u/iluvbats
  • 04
    Last night I was hosting/managing at the restaurant I work at and I saw a couple walk up so I headed towards the door to greet them. Unfortunately our host stand (with a sign on it saying wait to be seated) is outside because the building is TINY, so a lot of people
    via u/iluvbats
  • 05
    tend to completely miss it and walk right in, or choose to ignore it because it's getting cold and they don't want to wait outdoors. This I'm used to. The woman in this couple opens the door and grabs a menu from the server stand and goes back outside, so I go out the
    via u/iluvbats
  • 06
    door and say, "Hi, how can I help you folks?" to which she says "We're just going to sit over here," and motions to the firepit waiting area. I tell her that we don't seat people there as it's just for waiting but I can get them seated on the heated patio since they have a
    via u/iluvbats
  • 07
    dog. She gives me a look and says "Um okay," with a tone but I try to brush that off. I take them to the heated patio and say they can sit down and I'll bring them menus and water, as I point to a two top table. There's
    via u/iluvbats
  • 08
    another party on the patio that also has a dog, and I hear the man comment to the woman about their dog potentially freaking out. I come back out with the water/menus/plates/setups and they're sitting at a table on the other side of the patio that's set
    via u/iluvbats
  • 09
    for an 8 top. I place the items on the two top and say, "So I will actually have you folks sit right here so I am able to fully seat this patio," to which the woman rudely says "No, we have to sit here because there's another dog over there." At this point I'm feeling
    via u/iluvbats
  • 10
    defeated so this is the ONLY time I can see where they might've thought I had some sort of attitude but I just softly said okay and brought their stuff over. I try to move a couple tables around so I can still have some room for other parties that
    via u/iluvbats
  • 11
    need/want to sit outside when the man stands up and I say, "No worries, you folks can sit there, I just need to move a couple things around so I can have room for other parties," and he says "Actually, we're leaving because you have a terrible attitude and we do not feel welcome here." To
    via u/iluvbats
  • 12
    which I was honestly shocked and immediately started shaking. I said something along the lines of "Sir, I'm sorry, I promise I am not trying to have any sort of attitude, I just need to optimize seating, I'm just doing my job." The woman stands up and says "That's a bulls tapology, you've been a
    via u/iluvbats
  • 13
    f. king b ch since we walked up." I have NEVER been csed at or called a name like that before. Then the other party sitting on the patio chimed in and basically defended me, saying that they heard everything and I had no form of attitude, it's absolutely uncalled for to use pro nities
    via u/iluvbats
  • 14
    against me, they were in the wrong from the start because they disregarded the host stand. The woman fights back and says they need to stay out of it and "We're from out of town we have never been here we did not know there was a host stand." to which the
    via u/iluvbats
  • 15
    other party said "We've never been here either but we still know how to read," (lol). At this point I am just trying to get these people to leave because the man is standing outside the gate of the patio just absolutely berating me even after I apologize
    via u/iluvbats
  • 16
    for something I didn't do and ask them to just go ahead and leave, the other party is still trying to defend me, it feels like all too much and I know I'm about to cry. He finally f king gets in his Tesla (lol again) and they leave, the other party says they're so sorry
    via u/iluvbats
  • 17
    that just happened to me and I thank them for sticking up and apologize that they had to witness that. Thankfully my general manager is also there and witnessed the end of the situation through the window so she comes with me to the walk in and I tell
    via u/iluvbats
  • 18
    her everything that happened and she assures me it is not my fault. Then the people call and complain to her (again, she knows I didn't do anything) and then proceed to leave a yelp review which, of course, leaves out half of the story and any mistake they could've
    via u/iluvbats
  • 19
    made, saying they needed to stay away from the other dogs on the patio in case THOSE dogs aren't friendly, even though I overheard him say that THEIR dog might freak out (do not bring your dog to a restaurant if it cannot behave... common sense).
    via u/iluvbats
  • 20
    The past month has been one of the most difficult I've had in awhile, battling chronic illness through the holidays then getting sick again, then working doubles back to back once I get back from dealing with all of that. I don't understand how people can be so
    via u/iluvbats
  • 21
    entitled as to verbally ab e someone they don't even know on the first day of the new year. Just feeling so defeated with humanity and how unfair the treatment we receive as service workers is sometimes.
    via u/iluvbats
  • 22
    If anyone has any customer horror stories like this or worse I'd love to read them for solidarity. TL;DR Customer called me a f king b ch then yelled at me continuously after I couldn't perfectly accommodate their seating.
    via u/iluvbats
  • 23
    ivy-river. 12 hr. ago Those people are as oles. I'm really sorry you had to deal with that, but I'm glad you had some patrons stick up for you
    via u/ivy-river
  • 24
    I once had a solo guy who spent ten minutes looking over the menu. Ordered a sandwich and sweet potato fries. On the menu, in bold, next to the sandwich, it mentions a small $ upcharge for the sweet
    via u/ivy-river
  • 25
    pots. At the end of his meal I brought the check and he called me over a minute later and proceeded to be THE most condescending jk about the upcharge, saying he was going to take that out of my tip, and he said he "comes
    via u/ivy-river
  • 26
    here all the time" (I'd never seen him before and worked five shifts a week for over a year at that point) and he's NEVER had an upcharge (it had been on the menu like that for at least three years). Kept telling me that I need to
    via u/ivy-river
  • 27
    be better at my job and maybe I should find a different one if I can't warn people about what amounted to 75 cents. He wasn't yelling at me but he was so incredibly about the whole thing that I ended up
    via u/ivy-river
  • 28
    just walking away into the back and cackling like a madwoman with tears in my eyes. I'd honestly rather get c sed out. Ugh.
    via u/ivy-river
  • 29
    Youknowthisfeeling. 9 hr. ago Should've told him that he'll have to pay for all those other times he's gotten sweet potato fries for "free"
    via u/Youknowthisfeeling
  • 30
    Zeta8345 12 hr. ago Oh how I wish our brains had an erase button. You shouldn't let as oles like that get into your head but it's so hard! I've found that saying NO to myself quite sharply when I
    via u/Zeta8345
  • 31
    start obsessing over incidents like this is moderately helpful, after many many repetitions. Try to take solace in the fact that they are miserable t and you are not. ts
    via u/Zeta8345
  • 32
    magiccitybhm 11 hr. ago If you are managing and have customers like that in the future, and they refuse to leave, call your local law enforcement. If they're st id enough to stay around until law enforcement gets there, tell law enforcement you want them trespassed.
    via u/magiccitybhm
  • 33
    wow wow wow Aggravating-Ad7065. 10 hr. ago My son is a server at an upscale Italian restaurant in a tourist area and the amount of a se he received during this holiday season was astonishing.
    via u/Aggravating-Ad7065
  • 34
    He worked both Christmas Eve an New Year's Eve and was berated by customers who then left lousy, or no tips. He was only able to buy Hubs and I a small gift (which was totally fine,
    via u/Aggravating-Ad7065
  • 35
    we knew he was struggling and just were so appreciative that he got us anything) He loves his employers and normally loves working at the restaurant, but now he's reconsidering finding a new job because customers were so stingy.
    via u/Aggravating-Ad7065
  • 36
    Why would you go out to dinner on a busy holiday evening, only to tip $5 on an $150 meal, or worse yet, "round up" a few pennies on an $198 meal? Peoples k.
    via u/Aggravating-Ad7065
  • 37
    Ellusive18 hr. ago You don't need to convince these people you aren't an a ole. You just aren't. Let them have their wrong opinion and let them leave the first time they try to pull that on you.
    via u/Ellusive1

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customer service terrible boss tips workplace-stories saving money toxic-workplace servers karen-customer reddit story restaurant Reddit tales from your server money karen
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